This page (together with the documents it refers to) outlines the terms and conditions on which we grant you access to and use of our website www.microdrone.co.uk and the terms and conditions under which we supply any of the products (Products) listed on www.microdrone.co.uk to you. Please read these terms and conditions carefully before continuing to use Our Site or ordering any Products from Our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. The terms and conditions do not affect your statutory rights as a consumer.
Return & Refund Policy
- 2 years Warranty
Micro Drone 3.0 warranty does not cover defects due to damage caused by any accidental or otherwise collision, or any defects due to abnormal use. Gradual power loss of the rechargeable battery over time does not constitute a defect. Spare parts are available from www.microdrone.co.uk with free standard delivery. European Union consumer law provides 2 years statutory warranty rights in addition to the coverage you receive from the Extreme Toys Limited's Warranty, consumers may only claim for defects that were present at delivery.
Customer can enjoy 2 years warranty (tech support & free repair).
For faulty parts, Extreme Toys Ltd will cover all expense, including shipping costs to and from our repair facility if the product was purchased from an authorized retailer. A proof of purchase is required. In case of dispute, The Company reserves the right of final decision on the interpretation.
For damage caused by any accidental or otherwise collision, Extreme Toys Ltd will cover free repairs if the product was purchased from an authorised retailer. Customer has to pay parts and shipping. A proof of purchase is required. In case of dispute, The Company reserves the right of final decision on the interpretation.
We are under a legal obligation to supply products that conform to the order description. Therefore, if the products received are not of satisfactory quality or do not conform to the description provided or any of these terms upon delivery, you may cancel the order and obtain a full refund (excluding delivery charges and the cost incurred by you in returning the item to us) by returning the unwanted Product(s) to us within 1 months from the date of purchase. On notifying Extreme Toys Ltd of your faulty goods, please provide proof of purchase and keep the packaging complete and item unused. A purchase from a 3rd party is not applied to this refund policy. Please contact your reseller.
Please note that we may withhold reimbursement until we have received the faulty Products back or you have supplied evidence of having sent the faulty Products back, whichever is the earliest. We will then reimburse you within 14 days of the earlier of these two events using the same means of payment used for the initial transaction, unless you have agreed otherwise. For any support please contact customer service via firstname.lastname@example.org or customer service hotline +44(0) 20 8543 6259.